The Faucet Repair Adventure
Saturday, June 30th, 2007This is the story of a kitchen faucet. It began it’s life in a faucet factory. Like the rest. It is happy to be a brand name faucet. You would likely recognize the name instantly if you live in the US and are older than say 22. You have heard and seen the company advertising for years and now they are a part of your subconscious. That is the purpose of advertising, to take over part of your mind. We’ll discuss that at a later date.
This particular faucet has been in service a little over a year. Barely broke in from a lifespan viewpoint. I mean you would expect a brand new faucet to last let’s say around 20 years or so. Someone, recently, has done it wrong. The working theory is they lifted the handle a little too hard. Apparently there were no eye witnesses to verify exactly what happened. Then there was some water leaking out of the bottom of the faucet where the spout joins the base.
Over the course of a few days the “little water leak” has changed to all the water now comes out the base, none actually makes it out the spout. This is where i come in. It has been assigned to me to fix the faucet. So we begin to take it apart. Remove decorative cover, loosen screw - handle is loose but will not come off. Call the 800 number.
Note: Though i of course cannot name the faucet company, it is a good company. I guess most people like their products, or they would not be a company anymore. And they do have the 800 number available for help. So i call it. After a choice or two, the recording says it’s less than 5 minutes wait, but wants to call me back so i won’t be hanging on hold. How nice, but it makes me suspicious i will never get called back. Then they do call back in about 2 minutes, verify with the name i recorded when i called and i press 1. Now i am in the real waiting cue. I guess they do this to keep phone spammers out?? I’m not sure.
After about 5 minutes a person picks up. The reason i couldn’t get the handle off is the screw is not just a setscrew, it’s over 1/2 inch long, goes through the handle and must be completely removed. I keep turning it past the locktite that they applied at the factory and now off comes the handle.
Fast forward past all the boring details of faucet disassembly and re-assembly. There were no broken parts, only a broken design. The main bottom o-ring does not have a deep enough groove to keep it in place. I predict i will need to return and repeat this same task again. I can hardly wait.
My thanks to the guy on the support call, couldn’t have done it without him. Paul, you rock.