Micro(chip)management
Wednesday, July 18th, 2007A good idea gone bad. Happens often these days it seems. One of the big (little) things wrong with my job - the idiot box. A little box i wear on my belt that micromanages my work life. I call it idiot box for several reasons. It’s pretty stupid. The software for managing my work life is slow, buggy and depends on a cell phone network. When i work somewhere the phone network doesn’t reach, the box uses it’s battery power searching and searching and searching, so later when you need it, its dead . . . . idiot.
Now the idea of using a digital device to record work, to eliminate paper - a good one. And the information being digital, instantly recored, searchable - even better. All very good ideas, good uses of technology. But even though the box started with good ideas, ideas that could save or even make money, i believe the opposite has happened. In order to record our work we need to use a stylus on a virtual keyboard - tap, tap, , tap, oops, undo, tap, tap - REALLY efficient. What used to take 5-10 minutes with pen and paper, now takes 20-30 minutes. Multiply that by a few thousand technicians all over the country - how’s that for manpower wasted? P.S. - they are handsomely paid folks. Expensive time to waste. Highly skilled people, that don’t need an idiot to tell them how to do their job.
Oh wait - it gets better. The stuff we generate often needs to be corrected by someone else. That’s right - due to glitches, stress, typos, whatever, the info needs to be redone to a certain extent by someone later on their desktop pc. Hey, why don’t we have that person do all the typing and save the other time - oh wait, that would be common sense. Can’t do that.
But wait, there’s more! We get measured on how we use the I.B. Someone in upper management is so concerned that we stay micro managed, that they have tools to manage the management. Then they ride heard on the supervision to ride heard on us. I wouldn’t be silly to point out the even higher paid waste of time with that, would i?
Now the basic instructions in the box have been around for years. Our company has had an ongoing dream of having the instructions to take care of stuff recorded, so it’s always done right. Another good idea. One that has never fully been done. They don’t want to spend the time to make it right. Through four or five different software packages, incomplete and mis-applied information has been ported forward again, and again. At one time a few years ago it seemed like they were going to get it all the way up to ok. A friend of mine was responsible for some of the data, and found a way to add custom stuff. That way you can make what you wanted, then apply it and have good information. Oh wait, stop! That time spent does not generate REVENUE. Yeah i know, without making money, you can’t stay in business, blah blah blah. But look - We have lots of good ideas, and little follow through. Why waste any of our effort, our time, money, energy if it never gets finished.
Instead we spend a fortune on hardware, to put the poor instructions into an idiot box, then force good people to waste precious time, and yell at them to keep on using it or else.
Great for morale as well.
No wonder i’m looking for another job - this corporation may go bankrupt with management like this in charge.